FAQs
FREQUENTLY ASKED QUESTIONS
Where Are You Based?
We are based in Baton Rouge, La. in the United States.
What Are Your Hours of Operation?
Our office is staffed Monday - Friday 9am-4pm, and closed on weekends. (Central Time).
How Can I Get in Touch?
You can get in contact via email at customerservice@runicskincare.com As customer service is of the utmost importance to us, we endeavor to call back within 24-48 hours. Or write to us 4520 S Sherwood Forest Blvd Suite 104-401 Baton Rouge, La 70816.
What is The Shipping Time for Homemade Products?
As our homemade products are heat sensitive, they will be shipped Monday-Wednesday to ensure they are timely received and not in storage over the weekend. Always store at room temperature and away from sunlight (including in the car), as no refunds will be given for accidental melting! However jars, and bottles may be subject to change for packaging purposes.
Do You Offer a Subscription Service?
We offer a recurring subscription on all of our homemade products body butters, salt, and sugar foot scrubs. Eliminate the stress of having to remember to reorder by having them automatically dispatched every month. Please note there is a 30 day notice period for cancellation. If you would like to cancel please email customerservice@runicskincare.com. Please read our subscription policy right here before subscribing.
What is The Cost of Shipping?
The cost of shipping is calculated at checkout depending on your purchase, quantity and destination. Free Shipping over $150 USD.
What Methods of Payment Do You Accept?
We accept Mastercard, Visa, Discover, American Express & Paypal.
Do You Accept Returns?
We only accept returns for faulty or damaged products. The address to return all products is 4520 S Sherwood Forest Blvd Suite 104-401 Baton Rouge, La. 70816
Do You Offer Any Discounts?
Sign up to our email list to stay up to date with any discounts or special offers we may be running.
How Often Do You Release New Products?
We are always looking to develop our product range. If you have any suggestions or have a product-based business yourself and would like to collaborate, we encourage you to get in touch by emailing customerservice@runicskincare.com.
What is Your Address?
Ru'nic Skincare & Beauty Essentials 4520 S. Sherwood Forest Blvd. Suite 104-401 Baton Rouge, La. 70816